Simple. Confident. Genuine. Grounded 406 WORKFORCE A Workforce & Hospitality Training Program Customized for the Montana Workforce SAVE THE DATE! Make sure to mark your calendars for this immersive 3-hour interactive workforce training experience. Tuesday, October 29th 1 PM - 4 PM FVCC's Lincoln County Campus RESERVE YOUR SPOT Please reserve your seats, with Janelle Kimberlin, MT DLI Engagement Strategist at (406) 594-9428 or Janelle.Kimberlin@mt.gov LISA JONES Instructor/Facilitator Lisa Jones has lived in Montana for over three decades working in multiple tourism, recreation and conservation communication roles. She owned her own PR company for 20 years providing services in public relations, brand awareness, marketing strategy, event management. crisis communications, partner relationship management, strategic planning, sustainable tourism and stewardship outreach. Along with over 20 years teaching workforce training at FVCC, Jones offers extensive knowledge, unique insight and consistent enthusiasm for both enhancing the customer service experience and supporting the service provider. ATTENDANCE IS FREE! Equipping You Equipping you with a powerful thinking approach and workplace strategies from several perspectives You & Yourself You & Your Customer You & Your Business You & Conflict Leave with concrete ideas and skills to: Understand your circle of control and influence Choose how to present yourself professionally Describe your own value Listen and question to understand customer needs Positively represent and support your employer Treat customers with dignity and help them identify solutions Understand the value of different generations working together Navigate conflict with confidence and graceing together We are grateful to the LOR Foundation and Montana DLI for their support in offering this professional development opportunity. Workforce Training LOR FOUNDATION Montana Department of LABOR & INDUSTRY Simple . Confident . Genuine . Grounded 406 WORKFORCE A Workforce & Hospitality Training Program Customized for the Montana Workforce SAVE THE DATE ! Make sure to mark your calendars for this immersive 3 - hour interactive workforce training experience . Tuesday , October 29th 1 PM - 4 PM FVCC's Lincoln County Campus RESERVE YOUR SPOT Please reserve your seats , with Janelle Kimberlin , MT DLI Engagement Strategist at ( 406 ) 594-9428 or Janelle.Kimberlin@mt.gov LISA JONES Instructor / Facilitator Lisa Jones has lived in Montana for over three decades working in multiple tourism , recreation and conservation communication roles . She owned her own PR company for 20 years providing services in public relations , brand awareness , marketing strategy , event management . crisis communications , partner relationship management , strategic planning , sustainable tourism and stewardship outreach . Along with over 20 years teaching workforce training at FVCC , Jones offers extensive knowledge , unique insight and consistent enthusiasm for both enhancing the customer service experience and supporting the service provider . ATTENDANCE IS FREE ! Equipping You Equipping you with a powerful thinking approach and workplace strategies from several perspectives You & Yourself You & Your Customer You & Your Business You & Conflict Leave with concrete ideas and skills to : Understand your circle of control and influence Choose how to present yourself professionally Describe your own value Listen and question to understand customer needs Positively represent and support your employer Treat customers with dignity and help them identify solutions Understand the value of different generations working together Navigate conflict with confidence and graceing together We are grateful to the LOR Foundation and Montana DLI for their support in offering this professional development opportunity . Workforce Training LOR FOUNDATION Montana Department of LABOR & INDUSTRY